Privacy policy

Last updated: 7 September 2026

Kaiko Fidgets Australia Pty Ltd (“Kaiko”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

We operate the following businesses:

• Kaiko Fidgets
• My Sensory Store
• Kaiko Wholesale

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our websites, purchase from us, create an account, contact us, subscribe to our marketing or otherwise interact with our businesses.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

The personal information we collect depends on how you interact with us and may include:

• your name;
• billing and delivery address;
• email address;
• telephone number;
• account and login information;
• order, transaction and purchase history;
• payment and transaction information;
• communications with us, including emails, messages, enquiries and order notes;
• information you provide when requesting product advice or customer support;
• marketing preferences and information about your interactions with our communications;
• information provided when entering a promotion, competition, survey or similar activity;
• information associated with wholesale applications and wholesale customer accounts;
• device, browser, IP address, website usage and other technical information collected through cookies and similar technologies; and
• other information you choose to provide to us.

2. Payment information

We do not store customers’ full credit or debit card details.

Online payments are processed through our third-party payment providers, which handle payment information in accordance with their own privacy and security practices.

If you provide payment card details to us verbally, for example to process an order over the telephone, the details are entered directly for payment processing and are not separately recorded or retained by us.

3. Sensitive information you choose to provide

Because our products are often used by people with sensory, disability and other individual needs, customers sometimes voluntarily tell us information about themselves or another person when asking for product advice, contacting us or adding notes to an order.

This may include information about health, disability, diagnosis, neurodevelopmental conditions or sensory needs. Some of this information may be considered sensitive information under Australian privacy law.

We do not generally require customers to provide health or disability information in order to purchase our products.

If you voluntarily provide sensitive information to us, we will handle it in accordance with applicable privacy laws and use it only where reasonably necessary for the purpose for which it was provided, where you have consented, or where otherwise permitted or required by law.

If you are providing sensitive information about another person, please consider whether it is necessary to do so and whether you have their authority to provide it.

4. How we collect personal information

We may collect personal information directly from you when you:

• make a purchase;
• create or use a customer account;
• check out as a guest;
• contact our customer service team;
• email, call or message us;
• add information or notes to an order;
• subscribe to email or SMS marketing;
• submit a form;
• apply for or use a wholesale account;
• enter a promotion, survey or competition;
• leave a review; or
• otherwise interact with us.

We may also collect information automatically when you use our websites through cookies and similar technologies.

In some circumstances, information may be provided to us by third parties, such as payment providers, delivery providers, ecommerce platforms, marketing platforms or other service providers involved in providing our services.

5. Why we collect and use personal information

We may collect, hold and use personal information to:

• process, fulfil and deliver orders;
• process payments, refunds and returns;
• create and manage customer and wholesale accounts;
• communicate with you about your order or account;
• respond to enquiries and provide customer service;
• provide product information or recommendations you request;
• manage warranty claims, complaints and other customer issues;
• operate, maintain and improve our websites and businesses;
• understand how customers use our websites;
• improve our products, services and customer experience;
• conduct analytics and measure business and marketing performance;
• personalise website or marketing experiences where appropriate;
• prevent fraud, misuse and security threats;
• maintain appropriate business and financial records;
• send marketing communications where we are permitted to do so;
• comply with our legal and regulatory obligations; and
• establish, exercise or defend legal claims.

6. Email and SMS marketing

We may send you marketing communications by email and, occasionally, SMS where you have consented or where we are otherwise permitted to do so.

Our marketing communications will identify us and provide a way for you to unsubscribe.

You can unsubscribe from marketing emails using the unsubscribe link in the message and from SMS marketing using the opt-out instructions provided in the message.

Unsubscribing from marketing does not prevent us from sending non-marketing communications that are necessary in connection with your orders, account, customer service enquiries or our legal obligations.

7. Cookies, analytics and advertising

Our websites use cookies and similar technologies to operate the sites, remember preferences, understand website use, improve performance and customer experience, measure marketing effectiveness and, where applicable, provide or measure advertising.

These technologies may collect information such as your IP address, device and browser information, pages viewed, interactions with our websites and information about how you arrived at our websites.

We may use ecommerce, analytics, advertising, social media and other technology providers to assist with these functions.

You may be able to control certain cookies through your browser settings and, where available, the privacy or cookie controls provided on our websites.

8. Who we may share personal information with

We do not sell your personal information as a business activity.

We may disclose personal information where reasonably necessary to operate our businesses, including to:

• Shopify and other ecommerce and technology service providers;
• payment processors and financial service providers;
• postal, courier and delivery providers;
• IT, website development and hosting providers;
• marketing, advertising, analytics, email and SMS service providers;
• professional advisers such as accountants, lawyers and consultants;
• contractors and agencies who assist us in operating our businesses;
• authorised staff and team members who require access to perform their roles;
• government, regulatory, law enforcement or other bodies where required or authorised by law; and
• other parties where you have authorised us to disclose the information.

Access to personal information within our business is limited as appropriate to people’s roles and responsibilities.

Our orders are currently fulfilled in Australia by our own team rather than an external third-party fulfilment warehouse.

9. Overseas customers and overseas service providers

We sell products to customers in Australia and a number of other countries, including New Zealand, the United States and the United Kingdom.

Some of the technology and service providers we use may operate, store information or process information outside Australia. Their service infrastructure, personnel and subcontractors may also be located in multiple countries.

As a result, personal information may in some circumstances be disclosed to or processed by recipients outside Australia.

The countries involved may vary depending on the particular service provider, technology and service being used. Where required by Australian privacy law, we take reasonable steps in relation to overseas disclosures of personal information.

10. Shopify and third-party services

Our online stores are operated using Shopify.

When you use our websites or purchase from us, information may be processed through Shopify and other third-party applications and services that help us provide ecommerce, payments, communications, analytics, marketing and other business functions.

Those providers may process personal information in accordance with their own privacy policies and contractual arrangements with us.

We review the services we use from time to time, and those services may change as our business and technology change.

11. How we protect personal information

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures include appropriate access controls and account permissions, limiting access to personal information according to people’s roles and responsibilities, and reviewing access to systems containing customer information.

Where a staff member, contractor or other authorised person no longer requires access, we take steps to remove that access promptly.

No method of transmitting or storing information is completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable law, including the Notifiable Data Breaches scheme where applicable.

12. How long we keep personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, for legitimate business purposes, and to meet legal, accounting, taxation and record-keeping obligations.

When personal information is no longer required for a purpose for which we are permitted to retain it, we take reasonable steps to destroy it or de-identify it, subject to any legal requirements requiring us to retain it.

13. Accessing or correcting your personal information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances Australian privacy law allows us to refuse an access or correction request. If that occurs, we will explain our decision where required by law.

14. Privacy complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will take your complaint seriously, investigate it and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available from the OAIC.

15. Children and information about other people

Our products may be purchased for children, but purchases and customer accounts should be made or managed by an adult where appropriate.

Please avoid providing personal or sensitive information about a child or another person unless it is reasonably necessary and you are authorised to provide that information.

16. International privacy rights

If you are located outside Australia, local privacy laws may provide you with additional rights in relation to your personal information.

Where those laws apply to our activities, we will handle applicable requests and obligations in accordance with those laws.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal obligations.

The current version will be published on our websites and the “Last updated” date at the top of the policy will indicate when it was most recently revised.

18. Contact us

Kaiko Fidgets Australia Pty Ltd

For privacy enquiries relating to Kaiko Fidgets or Kaiko Wholesale:

Email: hello@kaikofidgets.com