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EOFY Sale | Save Up To 22% Off
EOFY Sale | Save Up To 22% Off

FAQ

FAQ

Shipping

Typically we use Australia Post.  For large parcels we may use an alternative courier carrier.

We typically ship within 24 hours (within business days) of an order as we know our items are generally needs based. 

Postage times will vary depending on location however in most cases you should receive your order within 5 business days from the purchase date.

Large or custom requested items may incur additional postage and handling charges.

 You will get tracking notification as soon as it is shipped.  Please check your junk folder if you haven't got it.  So hope you love & find helpful your order.  

Absolutely!  Just select that option at check out.  

Express Post orders are sent via Australia Post. Please refer to the Australia Post website for delivery time frames.  For items larger than Australia Post limits we use a range of courier services.  

We ship to most destinations around the world.  There are some set up for flat rate shipping. 

Please note that charges do not include any duty/taxes charged by your country's port authorities (if applicable).  You will be responsible for any charges they may add.  We are unable to quote these as they vary immensely from country to country. 

If you country isn't setup for flat rate shipping please email us a list of the products you are interested in and your shipping information /address to jo@kaikofidgets.com and we can provide you with a quote.

Again, please remember customs and duties are the responsibility of the Customer.

Please note its coming from 'down under' & therefore parcels can take weeks (sometimes more than that) to arrive depending on location.  If the parcel is urgent please select the DHL/express options (we know it's expensive, but it's not something we can control... hopefully the exchange rate conversion makes it less 'painful'& the benifit of our range makes up for it). 

Also alert us re the urgency via email and we will find the quickest way to get it to you.   You will get tracking notification as soon as it is shipped.  Please check your junk folder if you haven't got it.  So hope you love & find helpful your order.  

If an international parcel is taking longer that it should, do let us know and we will follow up with carrier.  Please note we cannot resend packaged UNTIL the carrier deems it LOST, which can frustratingly take up to 21 days sometimes.  This is out of our control, and i promise you, it creates as much anxiety for us as you, so please understand that when placing orders patience is needed at times.  It rarely happens, but when it does, we will lodge an enquiry and follow it through until resolved. 

warm regards Jo & Kaiko team.  

 

When we ship your order, we automatically send you your tracking number. (Please check your junk folder)

Check your email and enter your tracking number here: Track My Order

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Refund / Returns Policy

All claims must be made within 14 days of delivery.

Please contact us quoting your order number, with details of your proposed return before proceeding.

Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.

If returned goods are used or in an unsaleable condition, then your return may not be processed.  There is no return or exchange available on discounted or on sale items. 

Bundles are treated as a single item and Individual items from bundles cannot be returned.

RE SQUISHIES - Due to the flexible, squishy & stretchy nature of these products, it does mean they don’t last forever. It would be awesome if they did, but unfortunately they don't...

Depending on how they are used, they can last an hour, week or a year. All squishy and stretchy items are durable, but not indestructible. Squishies typically have a plug/join where they were filled. This is its most vulnerable spot, so if at all possible it is best to use this palm side in so the least amount of pressure is placed in the join. This will maximise its life.

They are not recommended for children who may try to bite, chew or ingest the contents. Avoid aggressive or excessive squishing, stretching and contact with any sharp objects.

Please note a warranty is not provided unless product is faulty on first opening.

If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.

Please contact us with 48 hours of accepting delivery & include a photo and or video. 

We may ask for further images to help investigate the damage or fault. 

RE SQUISHIES - Due to the flexible, squishy & stretchy nature of these products, it does mean they don’t last forever. It would be awesome if they did, but unfortunately they don't...

Depending on how they are used, they can last an hour, week or a year. All squishy and stretchy items are durable, but not indestructible. Squishies typically have a plug/join where they were filled. This is its most vulnerable spot, so if at all possible it is best to use this palm side in so the least amount of pressure is placed in the join. This will maximise its life.

They are not recommended for children who may try to bite, chew or ingest the contents. Avoid aggressive or excessive squishing, stretching and contact with any sharp objects.

Please note a warranty is not provided unless product is faulty on first opening.

We are passionate about making sure you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return it if UNUSED to us (at your cost) and we will provide you with a credit so you can chose something else.  Refunds are not provided for change of mind.  

All returned items must be in original, unused and unopened condition and proof of purchase will be required.

Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor/chewable related items, wearable items such as body socks & fabric items.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Purchase Orders & Quotes for Schools & Organisations 

We have a system in place for school/organisation proforma quotes/orders that is streamlined via our website – it eliminates the issue of trying to order things not in stock also and means you don’t have to send me a detailed list so makes it quicker your end. 

  •  You add things to cart as usual– that way you can select size and colour preferences easily etc and only can select quantities in stock etc
  • you proceed through to check out
  • at the  payment details  DO NOT enter payment credit card/pay pal – instead select the option under it (other payment options)  Schools/organisations pre payment option  
  •  it then lets you complete check out WITHOUT payment & sends a LINK to the  invoice to the email you provide (please check junk if you do not receive it)
  • It also means the link to invoice/ quote is immediate. 

 

WE dispatch once payment is received  UNLESS written approval is given to us via email to us to dispatch prior to payment.

 

I’m an Occupational Therapist and happy to field questions re specific needs too if helpful before placing orders. 

 

 

 

Alternatively we accept purchase orders from schools, hospitals and many other government organisations.

Please email your order to jo@kaikofidgets.com and include:

  • items required
  • best contact person
  • delivery address and
  • any other instructions

We will send an invoice, with payment to be made within 7 days of the invoice date.

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Policies

We collect information from you when you register on our site, place an order, subscribe to our newsletter or enter information on our site.

Your privacy is important to us, and we are committed to protecting it.

We will not provide your information to a third party and we do not store your credit card details.

We may send you newsletters via email with helpful information, new products, promotions and exclusive offers. You may unsubscribe from this mailing list at any time.

We do our very best to provide the best possible service and high quality items.  If for any reason you are not happy, please email us at  jo@kaikofidgets.com outlining your concerns.  We would appreciate the opportunity to resolve the issue to everyone’s satisfaction as quickly as possible. 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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